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Warranty Policy

In order to enable us to deliver to you a prompt and efficient after‐sales service, after checking the product and making sure that there is no problem with the item(s), please help us to fill up our 1 Year Warranty E-Form.

Link : https://forms.gle/Dnznzw717spXQK3u6

Our standard warranty is valid for 1 year from the date of purchase from Funbies Marketing/ an authorized Genfive retailer. Your Genfive furniture product will be replaced or repaired at our option, at no cost to you. Our warranty protects you against damage that is the result of a manufacturing defect and is non-transferrable from the original owner.

What is covered by the warranty?

The elements of the furniture, hinges, drawer slides, handles, racks or furniture elements, bed slats, bought new by the customer. 

What is excluded from the warranty?

Warranty Exclusions:

  • Damage that is the result of improper storage, installation (failure to comply with assembly instructions), negligent misuse, or products that have been altered by the owner in any way not intended by the manufacturer

  • Natural or accidental disasters, fall, impact, light discoloration, burn, excessive heating, humidity, presence of insects, natural variations between components.

  • Modifications, repairs or additions of items that are not part of the furniture or parts or components by the customer or by a person not approved by the manufacturer.

  • Use for professional or commercial purposes.

  • Items bought as used or secondhand products, including items that served as floor models.

  • Items that have been altered by an unauthorized 3rd party repair person​

Contents of the guarantee

Genfive Marketing warrants that Funbies furniture or accessory is suitable for the use for which the furniture or accessory is intended, under its normal operating conditions and when it has been assembled according to the assembly instructions supplied by the manufacturer.that the furniture or accessory corresponds to its description as communicated in the various printed or digital media controlled by Funbies Marketing. Genfive Marketing warrants that the Genfive furniture or accessory does not have any defect in workmanship or concealed defects, having undergone the quality control at the factory.

Warranty implementation information

Documents to be provided: copy of delivery order and purchase invoice or receipt, and photos of the defect.

Contact in writing or email: Genfive Customer Service: contact@genfive.com.my | +60 12-3456789 | +60 19-2345678

So as to achieve a continuous improvement of its furniture, Funbie Marketing reserves the right to call, at its own expense, an internal or external expert to inspect the defect and its causes, and to propose the replacement of the components when the replacement of the furniture has a disproportionate cost compared to the repair, or to propose equivalent components or models according to the availability of the furniture concerned by the guarantee.